Note

Order Synchronization is the primary task of M2E Pro. It cannot be disabled. Yet, you can switch off Magento Order creation if you do not want to associate your Channel Sales with Magento.

Product is Listed By M2E Pro

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by M2E Pro is purchased on the Channel.
  • Store View Source -  select the Store View under which Magento Order should be created. You can use the Store View from the related M2E Pro Listing or select the required Store View manually.

Tip

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

Note

The mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

Product Is Listed By Any Other Software

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by a 3rd party software is purchased on the Channel.
  • Store View -  select the Store View under which Magento Order should be created.
  • Product Not Found - specify which action should be performed if the purchased Item does not exist in Magento:

- Do Not Create an Order - Magento Order will not be created;

- Create Product and Order - Magento Product and Order will be created based on Amazon Order.

Note

When the 'Create Product and Order' option is enabled, only Simple Products will be created in Magento. If Amazon Variational Item is purchased, M2E Pro creates different Simple Products for each variation.
  • Product Tax Class - Tax Class which will be used for Products created by M2E Pro.

Tip

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

Note

The mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

FBA Orders Settings


  • Create Order in Magento - enable to create Magento Order for the imported FBA Order.
  • Manage Stock - specify whether Magento stock should be reduced appropriately after Magento Order for FBA Order is created.

Magento Order Number

  • Source - specify the way in which Magento Order number should be generated:

- Magento - Magento Order number will be generated based on your Magento Settings;

- Amazon - Magento Order number will be similar to the Amazon Order number.

  • Use Prefix - allows you to add a certain prefix to Magento/Amazon Order number.

The Prefix option can be enabled if you would like the Magento Order number contains a special mark which will allow you to divide the orders by accounts, marketplaces, etc.

If you add the prefix General, itwill be applied to all orders along with the type makers.

For example, you have an order with number 141-4423723-6495633. You set the General prefix for all Amazon orders amz. It means the order number will be shown as amz141-4423723-6495633. If you also set prefixes for order types, they will also be added to the number e.g.amzfba141-4423723-6495633 or amzb2b141-4423723-6495633.

  • Use as Your Seller Order ID - allows attaching your Magento Order number to Amazon Order details. After Magento Order is created, its number will be submitted to the Channel Order as Your Seller Order ID.

Tip

If Your Seller Order ID field in Amazon Order details is already filled, M2E Pro will not replace the existing value by Magento Order ID. Otherwise, the Magento Order ID will be successfully added to the Channel Order as Your Seller Order ID.

In this latter case, you will see the following message next to the Magento Order number in Channel Order details:

Quantity Reservation

Quantity reservation feature allows holding the Product stock until Magento Order is created or the reservation period expires. The details can be found here.

Specify how long the Item Quantity should be set aside the stock: from 1 to 14 days.

Note

The reservation is required if Magento Order creation is enabled. The '1 Day' term is provided by default.

Important note

M2E Pro will reserve the Item Quantity only if both 'Manage Stock' and 'Decrease Stock When Order is Placed' options are enabled in your Magento under the System > Configurations > Catalog > Inventory:


The reserved Item quantity will be released prior to creating Magento Order or canceled after the reservation term is expired.

Tip

If an order is canceled directly on the Channel, the reserved Item quantity will be released automatically.

Refund & Cancellation

  • Cancellation & Refund if Credit Memo is Created - enable to run the automatic cancellation of Amazon Order or automatic refund of Items associated with Amazon Order when the Credit Memo is created for related Magento Order.

Tip

Find more information about Amazon orders cancellation and refund in this article.

Customer Settings

Specify how M2E Pro should manage Magento Customers during Magento Order creation.

  • Customer – select the Customer for which Magento Order will be created:

- Guest Account – the system does not require a new customer account to be created. The default guest account will be used instead.

Note

To use this option, the 'Magento Guest Checkout' option must be enabled under the System > Configuration > Sales > Checkout.

- Predefined Customer – the system uses the predefined customer.

The Customer ID can be found under the Customers > Manage Customers.

- Create New – a new customer will be created in Magento.

Tip

The emails will be sent based on your Magento settings under the System > Configuration > Sales Emails.

Note

An email address is a unique customer identifier. The new customer will not be created if the particular email already exists in Magento. In this latter case, the system will associate the order with the customer created under this email address.


Billing Address Usage – select the appropriate option of how to handle the billing address for the imported Customer:

  • Always - the shipping address is always used as the billing address.
  • Buyer & Recipient have the same name - the shipping address is used as the billing address only when Buyer's name and Recipient's name are the same. Otherwise, billing address fields will be empty and this message will appear in the city field: "Amazon does not supply complete billing Buyer information".

Order Tax Settings

Select which Tax settings should be applied to Magento Order:

Amazon - the related Amazon Tax settings will be used.Tax Source:

  • Magento - the related Magento Tax settings will be used.
  • Amazon & Magento - Amazon Tax settings will be used if specified. Otherwise, Magento Tax settings will be applied.
  • None - neither Amazon nor Magento Tax settings will be used.

Amazon Collects Tax (for the US only). This option appears if you set Tax Source to Amazon or Amazon & MagentoIf you set Amazon Collects Tax to Yes, you can select US states for which tax processing in Magento orders has to be skipped.

Click Show States to see the states that are pre-selected (based on Amazon data as of 23.09.2020):

As the number of US states eligible for order tax processing may change, here you can select the states for future use.

Find more information on Marketplace tax collection here.

Skip Tax in UK Orders option allows skipping tax for orders with UK shipment.

  • None - the tax won't be skipped and will be displayed in all orders.
  • All orders with UK shipments - M2E Pro will skip tax for all orders with UK shipments.
  • Orders under 135GBP price - M2E Pro will skip tax only for orders with a total price of all products under 135 GBP.

Order Status Mapping

Set the correspondence between Amazon Order state and Magento Order status. Enable an automatic Invoice/Shipment creation if needed.  

  • Status Mapping - use the default Order Statuses or provide the custom settings.

You can also enable automatic invoices and shipments creation in your Magento under Amazon > Configuration > Accounts > Invoices & Shipments.