Order Synchronization is the primary task of M2E Pro. It cannot be disabled. Yet, you can switch off Magento Order creation if you do not want to associate your Channel Sales with Magento.

Product Is Listed By M2E Pro

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by M2E Pro is purchased on the Channel.
  • Store View Source -  select the Store View under which Magento Order should be created. You can use the Store View from the related M2E Pro Listing or select the required Store View manually.

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

Note: the mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

Product Is Listed By Any Other Software

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by a 3rd party software is purchased on the Channel.
  • Store View -  select the Store View under which Magento Order should be created.
  • Product Not Found - specify which action should be performed if the purchased Item does not exist in Magento:

- Do Not Create an Order - Magento Order will not be created;

- Create Product and Order - Magento Product and Order will be created based on eBay Order.

Note

When the 'Create Product and Order' option is enabled, only Simple Products will be created in Magento. If eBay Variational Item is purchased, M2E Pro creates different Simple Products for each variation.
  • Product Tax Class - Tax Class that will be used for Products created by M2E Pro.

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

Note: the mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

Magento Order Number

  • Source - specify the way in which Magento Order number should be generated:

- Magento - Magento Order number will be generated based on your Magento Settings;

- eBay - Magento Order number will be similar to eBay Order number.

  • General Prefix - allows you to add a certain prefix to Magento Order number.
  • Use Marketplace ID as a prefix - allows automatically mark orders with Marketplace IDs

Customer Settings

Specify how M2E Pro should manage Magento Customers during Magento Order creation.

  • Customer – select the Customer for which Magento Order will be created:

- Guest Account – the system does not require a new customer account to be created. The default guest account will be used instead.

To use this option, the 'Magento Guest Checkout' option must be enabled under System > Configuration > Sales > Checkout.

- Predefined Customer – the system uses the predefined customer.

The Customer ID can be found under Customers > Manage Customers.

- Create New – a new customer will be created in Magento.

  • Associate to Website – select to which website the customer should be associated.
  • Customer Group – select which customer group the customer should be assigned.
  • Send Emails When The Following Is Created – allows notifying the customer when Magento Order and/or Invoice are created.

Note: an email address is a unique customer identifier. The new customer will not be created if the particular email already exists in Magento. In this latter case, the system will associate the order with the customer created under this email address.

Billing Address Usage – select the appropriate option of how to handle the billing address for the imported Customer:

  • Always - the shipping address is always used as the billing address.
  • Buyer & Recipient have the same name - the shipping address is used as the billing address only when Buyer's name and Recipient's name are the same. Otherwise, billing address fields will be empty and this message will appear in the city field: "eBay does not supply complete billing Buyer information".

Order Creation Rules

You can automatically create Magento orders based on two eBay order statuses - when checkout is completed and the payment is received.

  • Checkout Is Completed – use the option to create a Magento order after a buyer completes checkout on eBay.
  • Payment Is Received – use the option to create a Magento order only after a buyer completes checkout and makes a payment on eBay.

Refund & Cancellation [Beta]

Set this option to Yes if you would like to cancel or refund eBay orders via M2E Pro and get their statuses automatically updated on the Channel. 

Reserve QTY

Quantity reservation feature allows holding the Product stock until Magento Order is created or the reservation period expires. The details can be found here. 

 Please specify how long the Item Quantity should be set aside the stock: from 1 to 14 days.

Note

QTY Reservation is required if Magento Order creation is enabled. The '1 Day' term is provided by default.


Important Note

M2E Pro will reserve the Item Quantity only if both 'Manage Stock' and 'Decrease Stock When Order is Placed' options are enabled in your Magento under the System > Configurations > Catalog > Inventory:


The reserved Item quantity will be released prior to creating Magento Order or canceled after the reservation term is expired.

If an order is canceled directly on the Channel, the reserved Item quantity will be released automatically.

Order Tax Settings

Select which Tax settings should be applied to Magento Order:

  • eBay - the related eBay Tax settings will be used.
  • Magento - the related Magento Tax settings will be used.
  • eBay & Magento - eBay Tax settings will be used if specified. Otherwise, Magento Tax settings will be applied.
  • None - neither eBay nor Magento Tax settings will be used.

Order Status Mapping

Set the correspondence between eBay Order state and Magento Order status. Enable an automatic Invoice/Shipment creation if needed. 

  • Status Mapping - use the default Order Statuses or provide the custom settings.

Tip

The changes made to Magento Order will be automatically reflected in your eBay Order.

You can enable automatic invoices and shipments creation in your Magento under eBay > Configuration > Accounts > Invoices & Shipments.

Also, in the Invoices & Shipments section, you can define if you would like to include eVTN in eBay orders. 

eVTN is a unique eBay code assigned to orders shipped by specific carriers. Please find more information here.