M2E Pro provides a full order lifecycle management: automatic order import, tracking number synchronization, order cancelation or refund, order status update. Let's take a closer look at order processing via the Module.
Viewing order details
The imported Channel orders can be found under Walmart > Sales > Orders. Order overview page shows the information about a buyer, purchased items, the total, current order status, Walmart order ID and an ID of the corresponding order in Magento, etc.
By clicking Walmart order number link, you will be redirected to the corresponding order in your Seller Center.
Please open the Walmart order details to review information about a buyer, purchased items and their price and quantity, payment and shipment details, etc. Under the Order Log section, you can track all the actions related to this order during its lifecycle.
After an automatic Magento order creation is enabled in your Account configuration: Walmart > Configuration > Accounts > selected Account > Orders, M2E Pro will automatically acknowledge your Walmart orders and create the relevant Magento orders.
You can create Magento order manually before it is created automatically. To do it, please click Create Order inside a required Walmart order.
Magento order created by M2E Pro is similar to those you have in your Magento web store. All the information and functionality stays the same.
To review Magento order details, click Magento order number link in the Order grid or inside a corresponding Walmart order. On the Magento order page, you can see your buyer information, billing and shipping address, Walmart Order ID, etc.
You can manage the orders created by the Module using a standard Magento functionality. M2E Pro will automatically submit the changes to the Walmart website and update a corresponding Walmart order status accordingly. You may use Magento Credit Memo to cancel or refund a corresponding Walmart order or individual items in an order.
In the Order grid, you may see the following order statuses:
- Created - Walmart order is just imported to M2E Pro and not yet acknowledged.
- Unshipped - Walmart order is already acknowledged and not yet shipped.
- Partially Shipped - only part of an order is shipped, the rest is either not shipped yet or canceled. For example, a customer ordered 2 items but requested one to be canceled. Shipment must be created for one item and a Credit Memo for the other one.
You can set M2E Pro to automatically create an Invoice for Magento order once a corresponding Walmart order is Unshipped or Partially Shipped. The feature can be enabled in your account configuration.
- Shipped - a Shipment is created for a corresponding Magento order or Walmart order is marked as Shipped directly on the Channel.
M2E Pro will automatically create a Shipment for Magento order after a corresponding Walmart order becomes Shipped. You can enable this feature in account configuration.
If Walmart order is refunded, its status remains Shipped.
- Canceled - Walmart order is canceled.